I design complex enterprise products where accessibility, operational intelligence, and human clarity are part of the architecture, not afterthoughts. Across SaaS, federal healthcare, AI workflows, and hybrid digital / physical systems, I work from product strategy through UX, implementation, launch, and iteration.
The interface is only one layer of the product. I work across user needs, business rules, accessibility, operational workflows, technical constraints, and product strategy to make complex systems understandable and usable without simplifying away what makes them powerful.
Complex workflows, high-stakes interfaces, and multi-role systems designed for clarity, speed, and operational confidence.
Turning business goals, user needs, technical constraints, and market realities into focused product direction.
WCAG 2.2, Section 508, inclusive interaction patterns, testing, remediation, and accessibility embedded into product decisions.
Designing the workflows, controls, reporting, and decision support that keep complex organizations moving.
Applying AI to research, content, reporting, automation, and operational tasks where it improves real product workflows.
Creating reusable interaction, visual, and component patterns that improve consistency, scale, and implementation quality.
Structuring products, permissions, data relationships, and feature ecosystems so complex systems remain understandable as they grow.
Connecting software, fabrication, signage, merchandise, QR touchpoints, and real-world experiences into coherent product systems.
Bringing products from concept through positioning, packaging, launch, customer feedback, and iteration.
Turning user research, stakeholder input, workflow analysis, and product data into evidence for better design and product decisions.
Senior UX Designer · 2023–2026
Enterprise pharmacy and healthcare management platforms including patient portals, the One Click Refill mobile experience, KPI reporting dashboards, and specialty retail workflow systems. Designed for two different users on the same platform: pharmacy staff who need clinical precision and patients who need a refill to just work.
Senior UX Designer · Accessibility Lead · 2012–Present
Operational accessibility leadership across enterprise SaaS, federal systems, and healthcare. Designed and built an Accessibility Operations Platform that brings WCAG 2.2, Section 508, manual testing, reporting, remediation, and client collaboration into a single operational workflow.
Senior UX & UI Designer · 2021–2024
Federal healthcare reporting and compliance interfaces for CMS.gov regulatory programs: prescription drug cost reporting, air ambulance data collection, gag clause attestation, and enterprise submission infrastructure. Multi-step workflows designed for users whose submission deadlines carry regulatory consequences.
Product Systems Lead · Ongoing
Operational platform for golf tournament management: sponsor systems, tee operations, QR engagement infrastructure, on-course analytics, and the fabrication pipeline that connects digital configuration to physical installation. Built for the operators who run events, where the physical surfaces cannot be updated after they ship.
Senior UX Designer · Ongoing
The studio behind every platform in this portfolio: SaaS products, accessibility services, marketing automation, QR engagement infrastructure, and hybrid digital/physical production, built on shared architecture instead of one-off delivery.
Featured
Editorial & Cultural PlatformPlatform Architect · Ongoing
An editorial platform for Jewish life: holidays, traditions, recipes, and family learning brought together in one connected experience. Structured content architecture and AI-assisted editorial workflows built to carry cultural content across generations.
Lead UX/UI Designer & Front-End Engineer · 2012–2015
Primary UX and front-end owner for a mass notification SaaS serving K–12 and higher education institutions nationwide, with routine school communications and emergency alerts in the same platform. Designed for the administrator who might need to reach every household in a district within ninety seconds.
Product Strategy · UX · Platform Architecture · Development · Ongoing
A reusable application foundation developed at Happy Path Studios for launching focused products without rebuilding the same infrastructure each time. Shared patterns across content management, media, commerce, authentication, administration, payments, fulfillment, and deployment help move new products from concept to working pilot quickly while keeping each experience specific to its audience. The approach reuses what creates real leverage while keeping each product specific where abstraction would add unnecessary complexity.
I use the same seven-stage methodology across enterprise platforms, accessibility systems, operational products, and customer experiences — adapting the work to each product rather than reinventing the process.
Business Problem
Understanding the operational, clinical, financial, or user problem before interface work begins — what decision or action the product must support and what happens when it fails.
User Flow
Mapping how each user type moves through the workflow, including primary paths, exceptions, dependencies, and operational constraints.
Wireframe
Structuring information hierarchy, interaction sequence, and core workflows before visual design so the experience works on its own.
Iteration
Testing the structure against edge cases, exception states, accessibility requirements, and the needs of every user role the system must support.
High Fidelity
Applying the design system, reusable components, interaction states, brand requirements, and accessibility standards to the validated structure.
Prototype
Building interactive prototypes to validate navigation, workflow, timing, transitions, and complex interactions before implementation.
Production
Collaborating directly with engineering through implementation, quality review, accessibility validation, refinement, and deployment.
“Accessibility is not a compliance checkbox.
It is a design principle embedded in every system I build.”
AA & AAA compliance workflows
Americans with Disabilities Act
Federal accessibility standards
Semantic structure & live regions
Actively integrating AI into real production environments, not experiments. Automation pipelines, agentic systems, and hybrid AI infrastructure applied to SaaS operations, accessibility workflows, content systems, and enterprise UX processes.
Trigger-based pipelines that eliminate manual overhead from repeatable business operations, built around real constraints, not demos.
Multi-agent orchestration for content generation, research synthesis, reporting, and task automation across SaaS environments.
Local LLM infrastructure running alongside cloud services: cost-effective, privacy-aware, and responsive to operational context.
AI tooling applied to research synthesis, documentation, content scaffolding, and prototyping, compressing the work without cutting corners.
AI-assisted content generation, scheduling, and engagement workflows deployed across platform ecosystems at scale.
Cross-platform workflow orchestration and operational AI integration across interconnected SaaS environments.
Tools & Environments · Claude · ChatGPT · Stitch / Antigravity · Ollama · Olares · Local LLM Infrastructure · AI-Assisted Production Pipelines
Pre-2012
Era 01 · Creative Systems
Art direction, illustration, environmental graphics, stage design, movie props, trade show fabrication, and signage systems for Warner Bros., Universal Studios, Fox, Sony, and Disney-related projects. This era was not a detour from systems thinking; it was its origin. Physical design at production scale is systems design with higher stakes for error.
Angel City Design · RSD Studios
Pre-2012
Era 02 · Web & Interactive Systems
The visual systems discipline from the entertainment years carried directly into early web work: information architecture, interactive media, eCommerce systems, and branding systems for consumer and entertainment brands. The transition was less a career pivot than a medium shift, as the problems of communicating through structure translated from physical to digital.
Comedia · FilmFunds · Independent
Pre-2012
Era 03 · Mobile Communication Systems
The iPhone brought the same design-for-interaction problems into handheld form, with new constraints and new stakes. Worked across iPhone, iPad, and large-scale audio conferencing platforms serving millions of users. Objective-C and Cocoa Touch development alongside design created an integrated perspective on mobile interaction that persists through every subsequent system.
FreeConferenceCall.com · Mobile Platforms
2012–2019
Era 04 · Enterprise SaaS Systems
Became primary UX owner for Blackboard Connect, a mass notification platform for thousands of educational institutions. Led front-end engineering alongside design, a parallel-track model that produced fewer handoff failures and more structurally grounded design decisions. Expanded into enterprise analytics, fleet management, and educational technology systems. The operational UX discipline developed here became the foundation for every subsequent enterprise engagement.
Blackboard · Rouse Services · Age of Learning · A3
2020–2024
Era 05 · Healthcare & Federal Systems
Complex government healthcare reporting systems for CMS.gov regulatory initiatives: RxDC, GCPCA, AADC, and CRAB enterprise workflows. Concurrent enterprise pharmacy and patient management SaaS. The accessibility practice deepened from compliance requirement to operational discipline, with WCAG and Section 508 embedded at the specification stage, not reviewed after the fact. Federal systems operate under a different design gravity: the interface is not optional and the consequences of failure are not abstract.
Evolver Federal / CMS.gov · VytlOne / Maxor · Avita
2020–Present
Era 06 · AI & Operational Ecosystems
Continued enterprise healthcare SaaS leadership while building an independent ecosystem of operational platforms: HPS Golf, accessibility services, AI-assisted workflow systems, QR engagement infrastructure, and hybrid digital/physical production capabilities. The systems thinking developed over 20+ years is now the architecture of Happy Path Studios, a studio built around operational platforms rather than project delivery.
VytlOne / Maxor · Happy Path Studios · HPS Golf
Direct Contact
ron@ronaldschnier.comAlso find me at
happypathstudios.com